1) Who is Tiger Direct Flowers by Vistaflor?

Tiger Direct Flowers by Vistaflor, are unique hand harvested bouquets, produced and shipped directly from Vistaflor farms in Bogota, Colombia – South America. Our optimal growing climate conditions, in addition to over 40 years of experience in the flower industry, allows Tiger Direct Flowers by Vistaflor to deliver a high quality, fresh and delightful product at an affordable price.

We provide multiple options of flower arrangements, color combinations and designs that can be used in many occasions. Our professional florist designers travel the world in search of innovative and artistic ideas to ensure that the products you buy from our company are tasteful, colorful and sophisticated.

Vistaflor guarantees you a true farm-made product, hand harvested with the best high quality flowers, delivered direct to your home in a patented packaging that protects the flowers during the shipping process.  We can assure that you will be delighted with Tiger Direct Flowers by Vistaflor and we will help you cover all your flowers needs.

2) What happens if my flowers do not arrive, or if they are not perfect?

We offer a 100% satisfaction guarantee.
All of our flowers are shipped via FedEx, if you are not completely satisfied with the quality of the flowers, another shipment will be sent to you at no additional charge.

3) Do you have a satisfaction guarantee?

Yes, we guarantee your satisfaction. Guaranteed freshness. Guaranteed on-time delivery.
If you are not satisfied, we'll immediately set it right.

4) How does the process work?

Our flowers are sent to you directly from the fields, which ensures that you are receiving the freshest flowers available. After being hand tied and arranged in our design center they are packaged and immediately shipped to you via FedEx.

5)How can your prices be so good?

Our success has been based on a simple, but revolutionary idea - ship flowers directly to you. This way, we eliminate many of the middlemen and costs of a typical florist. We share these savings with you. So you get beautiful flowers at a beautiful value.

6) I want flowers not shown on the website, can I order them anyway?

We only offer the flowers shown on the website. We have tested many flowers over the years and we know which flowers are sure to arrive in pristine condition. We are so confident we offer you a 100% satisfaction guarantee.

7) Can I buy just single stems?

Our flowers are not sold by stem, however, we do offer bulk flowers.

8) How do I place my order?

You can place an order directly in our website using the shopping cart. All you need is a valid credit card or a Paypal account to secure your order, or if you would like to arrange different payment options and terms, please call one of our Floral Consultants at 866.611.1616

9) Where do you deliver?

Currently we deliver our flower bouquets in the 48 contiguous United States.
Delivery is not available to Puerto Rico, Alaska or Hawaii.

10) Do you charge Sales Tax?

Yes, we charge sales tax on top of product and our delivery charge. It depends where your order is being shipped to.
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to AR, CA, CT, FL, NJ, NY, OH, PA, and TX will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate

11) Can I cancel or re-schedule my order?

Cancellations and reschedules must be made within 48 hours of the date/time you place your order, no exceptions, no refunds after 48 hours.
To cancel an order within 48 hours please call   Monday-Saturday between the hours of 8:00am-5:00pm Eastern Standard Time, or email:  and save your email receipt.

12) When will my credit card be charged?

Your credit card will be charged when the item ships.

13) How does your Shipping Schedule work?

Estimated Arrival Date Schedule:Flowers must be ordered a minimum of 7-10 days in advance of delivery based on shipping schedule below: Deliveries will be made Tuesday – Friday only (no Saturday, Sunday or Monday deliveries), no exceptions

Order Monday – estimated delivery between Tuesday & Wednesday of the following week
Order Tuesday – estimated delivery between Tuesday & Wednesday of the following week
Order Wednesday – estimated delivery between Thursday & Friday of the following week
Order Thursday – estimated delivery between Thursday & Friday of the following week
Order Friday – estimated delivery between Tuesday & Wednesday, approx. 1-1/2 weeks
Order Saturday – estimated delivery between Tuesday & Wednesday, approx. 1-1/2 weeks
Order Sunday – estimated delivery between Tuesday & Wednesday, approx. 1-1/2 weeks

14) Do I have to be home when the order arrives?

A Signature required at time of delivery for all orders.

15) Can I choose a PO BOX for delivery?

No, Please select a delivery address where the flowers can be cared for immediately upon arrival. Flowers are a perishable item and must be cared for properly. Returns will only be accepted if flowers arrive in poor condition. Returns will not be accepted for circumstances resulting from negligence.

16) Is the color of the Flowers I order exactly the same as I see it on my Computer screen?

Due to the variance in monitor color and screen tones, the flowers you receive may vary in color from the image on your computer monitor. If you are purchasing bulk roses to complement your wedding tones, be aware that we cannot guarantee the same variety when more than one case is ordered. We will make every effort, however, to match the shade of color.
And there may be a color variation due to the variety in season.